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COVID-19: HELP Services at Red

We are an essential service and are still here to support you under the different traffic light settings. See below for the guidelines for accessing and using our services under the government guidelines.

You do not need to be vaccinated to access HELP services

All Wellington HELP staff are required to be vaccinated.

Traffic light setting: Red


Telehealth appointments

Some appointments may be moved to telehealth support, your counsellor or social worker will be in contact if this is the case.

In person appointments

Some appointments will continue to be face-to-face. IF you are attending an appointment in person please wear a mask and sign in using the government's COVID-19 tracing app or the discreet sign in slips in the waiting room. You may be asked to change to a medical mask that will be provided upon arrival.


24/7 Support line

Our 24/7 support line remains open if you need immediate support. Call us anytime on 04 801 6655 and press 0 at the menu to talk to someone.

Call out services

We continue to provide our call out service to support you at police and medical appointments. 

For the latest guidelines and information visit the government's COVID-19 website.

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